Shipping & Returns Policy

Intelligent Life Pro

Effective Date: December 27, 2025

Intelligent Life Pro (“we,” “us,” “our”) is committed to providing secure, transparent, and reliable delivery of smart alarm systems, security devices, and door security hardware. This policy explains how orders are shipped, delivered, and returned.

Shipping Policy

Order Processing

• Orders are processed within 1–2 business days, excluding weekends and holidays.

• Orders placed on non-business days begin processing the next business day.

• If an item is delayed or temporarily unavailable, you will be notified by email.

Shipping Destinations

• Continental United States (48 states): Supported

• Alaska & Hawaii: Not supported

• PO Boxes / APO / FPO: Not supported

• International Shipping: Not offered

Shipping Rates & Delivery Time

• Free Shipping: All orders ship free unless otherwise noted at checkout.

• Estimated Delivery: 5–7 business days after shipment.

• Delivery times are estimates and may vary due to carrier delays, weather conditions, or seasonal demand.

Carriers & Tracking

• Orders ship via major national carriers such as UPS, FedEx, or USPS, depending on package size and destination.

• A shipping confirmation email with tracking information is sent once your order ships.

• Tracking updates may take up to 48 hours to appear.

Signature Required on All Deliveries

• Signature confirmation is required on all deliveries, regardless of order value.

• If no signature is obtained, the carrier may:

  • Attempt redelivery, or

  • Hold the package at a local carrier facility for pickup.

• Failure to sign for delivery may result in delayed or returned shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned due to:

• Incorrect or incomplete address

• Refused delivery

• Failure to sign for delivery

We may issue a refund minus any shipping or handling costs incurred, or reship the order after address confirmation.

Shipping Issues & Claims (72-Hour Window)

All shipping-related issues must be reported within 72 hours of delivery.

This includes:

• Damaged items

• Missing items

• Incorrect items

• Delivered-but-missing packages

To submit a claim, contact customer support with:

• Your order number

• Photos of the product and packaging (if applicable)

• A brief description of the issue

Claims submitted after 72 hours may not be eligible for replacement or reimbursement.

Delivered-But-Missing Packages

If tracking shows your package as “delivered” but you cannot locate it:

1. Check around the delivery location and with household members.

2. Contact us within 72 hours so we can initiate a carrier inquiry.

Title, Risk of Loss & Security

• Ownership transfers at the time the order is shipped.

• Risk of loss transfers upon delivery to the address provided.

• Signature confirmation is used on all shipments to reduce loss or theft.

Battery & Special Handling Items

Some products contain batteries or sensitive electronics and may:

• Ship separately

• Require special carrier handling

• Be restricted from certain shipping methods

Return Policy

30-Day Return Window

• Products may be returned within 30 days of delivery.

• Items must be:

  • Unused

  • In original packaging

  • In new, resalable condition

Non-Refundable Items

• Used, installed, or altered products

• Items returned without original packaging

• Items returned outside the 30-day return window

Return Shipping

• Shipping fees are non-refundable, unless the return is due to our error.

• If a return is approved due to a defective or incorrect item, we may provide a prepaid return label.

Refund Processing

• Approved refunds are issued to the original payment method.

• Refunds are typically processed within 5–7 business days after inspection.

Contact Information

Intelligent Life Pro – Customer Support
Email:info@intelligentlifepro.com
Support Hours: Monday–Saturday, 9:00 AM – 5:00 PM (CT)